OK, so now you’ve learnt what features to look out for, (and some to avoid) but I’ve purposely missed out possibly the most IMPORTANT feature to look out for when choosing the right web host:
EMAIL SUPPORT!
Most vps windows make the fatal mistake of not providing a decent customer support service, whereas this should be a TOP priority. All customers will at some point require some form of support. Newbies will ALWAYS require a little help in getting started with their hosting accounts. So why isn’t adequate support given? I cannot give you any straight answers here as I do not know why. When I purchased my first server vps account many moons ago, I soon found that the emails I sent for help were either taking several frustrating days to be replied to (sometimes not at all!) and, quite often, the replies I DID receive didn’t explain the answers in enough detail.
Bottom line is, you MUST chose a web host that gives you a good service! But, how are you supposed to know if the windows hosting vps you choose will or will not give a good support service? Well, this is difficult to predict, but there ARE ways of finding out! You simply test them! Once you have found a web host that you might be tempted to sign up with, email them and ask a few questions. The questions you ask are up to you. I’m sure you’ll have a lot of questions, especially if this will be your first web hosting account. Now, what you are looking for in the reply you receive from them are these two factors:
1) A quick reponse. (No more than a few hours at the most, but take into account country time differences if the vps server is based abroad)
2) Your questions answered in a factual, detailed and courteous fashion and all queries asked are answered in full. (Steer clear of a web host that just gives you a quick one-liner “Yeah, we do that” type reply)
Of course, this method isn’t 100% foolproof as a web host may only respond quickly to you, just for the sake of acquiring a new customer, but, if their reply is factual and gives you a lot of information, then they could be a genuine company who will continue to help you once you’ve signed up. It is not essential, but it is generally advisable for you to choose a web host who is based in the same country as you. This is especially important for help and support issues as it would be much better to email or phone a web host who is awake at the same time as you are.
A decent web host will ALWAYS have a concise and informative Help And FAQ section on their website. Before signing up, browse the FAQ pages and see how easy they are to understand. If you can make sense of the majority of the FAQ section, then this is a good sign. However, if the FAQ pages are full of technical gobbledegook and are not explained in plain English, then steer clear. A FAQ page should be built in such a way that a customer can to find the majority of answers right way, instead of having to email the company and waiting for a response. A well organized FAQ page is usually the sign of a good web host.
Once you’ve signed up for hosting, then continue to email them if you have a problem or need a bit of guidance. A web host is supposed to be there to help you, so don’t avoid emailing them because you feel you are “disturbing them!” If they continue to give good help and support, then congratulations. If they don’t, then always remember that you can always move to another web host.
EMAIL SUPPORT!
Most vps windows make the fatal mistake of not providing a decent customer support service, whereas this should be a TOP priority. All customers will at some point require some form of support. Newbies will ALWAYS require a little help in getting started with their hosting accounts. So why isn’t adequate support given? I cannot give you any straight answers here as I do not know why. When I purchased my first server vps account many moons ago, I soon found that the emails I sent for help were either taking several frustrating days to be replied to (sometimes not at all!) and, quite often, the replies I DID receive didn’t explain the answers in enough detail.
Bottom line is, you MUST chose a web host that gives you a good service! But, how are you supposed to know if the windows hosting vps you choose will or will not give a good support service? Well, this is difficult to predict, but there ARE ways of finding out! You simply test them! Once you have found a web host that you might be tempted to sign up with, email them and ask a few questions. The questions you ask are up to you. I’m sure you’ll have a lot of questions, especially if this will be your first web hosting account. Now, what you are looking for in the reply you receive from them are these two factors:
1) A quick reponse. (No more than a few hours at the most, but take into account country time differences if the vps server is based abroad)
2) Your questions answered in a factual, detailed and courteous fashion and all queries asked are answered in full. (Steer clear of a web host that just gives you a quick one-liner “Yeah, we do that” type reply)
Of course, this method isn’t 100% foolproof as a web host may only respond quickly to you, just for the sake of acquiring a new customer, but, if their reply is factual and gives you a lot of information, then they could be a genuine company who will continue to help you once you’ve signed up. It is not essential, but it is generally advisable for you to choose a web host who is based in the same country as you. This is especially important for help and support issues as it would be much better to email or phone a web host who is awake at the same time as you are.
A decent web host will ALWAYS have a concise and informative Help And FAQ section on their website. Before signing up, browse the FAQ pages and see how easy they are to understand. If you can make sense of the majority of the FAQ section, then this is a good sign. However, if the FAQ pages are full of technical gobbledegook and are not explained in plain English, then steer clear. A FAQ page should be built in such a way that a customer can to find the majority of answers right way, instead of having to email the company and waiting for a response. A well organized FAQ page is usually the sign of a good web host.
Once you’ve signed up for hosting, then continue to email them if you have a problem or need a bit of guidance. A web host is supposed to be there to help you, so don’t avoid emailing them because you feel you are “disturbing them!” If they continue to give good help and support, then congratulations. If they don’t, then always remember that you can always move to another web host.
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